Notification: Resource usage by subscription has exceeded the allotments

Posted: July 9th, 2018

Resource usage notifications are sent despite the fact subscription limits are not exceeded.

Symptoms

> A subscription user or Plesk administrator gets e-mail notifications that limits are exceeding despite the fact the limits are unlimited or not exceeded yet: The 'example.com' subscription, owned by user 'Customer Name', is approaching or already exceeded the resource usage limits:

Disk Space: 15 GB limit / 2902 MB (19%) used / 12458 MB (81%) remaining".

> Value Notify when disk space usage reaches is specified in a subscription properties in Subscriptions > example.com > Customize > Resources

Cause

Notify me by email in cases of overuse option notifies users as soon as disk space or traffic usage exceeds the specified limit. If this limit is set to a small value, notification will be sent despite the fact actual limits are not exceeded.

Resolution

Increase or delete value Notify when disk space usage reaches:

For Service Plan:

Go to Plesk (login to you hosting account) > Service Plans > plan_name > Resources.