Posted: March 26th, 2018
KEKhost/KEKhosting's migration team will ensure your server migration goes smoothly, from technical details to appropriate billing changes. Here is a timeline of the account changes you can expect when migrating to a new KEKhost/KEKhosting server from your existing account:
>Migration order is received by KEKhost/KEKhosting.
> Our company will credit two weeks on the current account set for migration.
> We will set a new billing date for the old server and the client receive a new invoice shortly after. This prevents us from having to close the account prior to completing a migration.
> Once the migration is complete, the client must contact our Customer Support Team to close of the old server and credit the final two-week adjustment invoice.
> Failure to contact Customer Support Team or cancelling the migration ensures that the old server remains online. The adjusted billing cycle will simply continue.
Please contact Customer Support by opening a ticket.